Blackbeard's Den manufacture the wooden components of the guitar and all other parts are sourced from various suppliers. From time to time, we do hear of faulty parts being sent with the kits - we will replace any faulty items as quickly as we can. This for parts as well as wooden items.
We accept full returns or swap outs of full kits within 30 days from receiving the item. This either for a change in mind and wanting to swap for a different kit, or due to damage to the kit.
We are also happy to swap out returns for credit on Blackbeard's Den. This credit will not expire and can be used at any time.
The cost to return any faulty item is absorbed by Blackbeard's Den. The only time the customer would absorb this cost is if their decision to return the guitar is not related to a product fault.